'Through his company Bath Lettings, Angus Ross manages our flat in Bath and the building it is in. Originally he was just the letting agent but as his service was so good, when the job of managing the whole building became available it was an easy decision to ask Angus to take on this role as well. Angus has good knowledge of the letting market and the constantly updating regulations. He has always found reliable tenants quickly and managed their needs throughout the tenancy. He is able to sort out maintenance issues and keeps us informed on the flat condition. As the building management agent, Angus liaises with all the flat owners bringing issues to our attention and providing solutions, which he implements effectively. He is always friendly, fair and hardworking which gives us confidence that our property is being well looked after.'